IT Helpdesk & Technical Support
Fast, professional support for every issue — remote and on-site, no worries.
A complete outsourced IT department: end-user support, server and cloud management, backups and security — at roughly one third the cost of an internal team.
What's included
Who is this for
Businesses, offices and institutions looking for a professional external IT department — without hiring full-time staff.
The challenge → the solution with SYSTRU
Without SYSTRU
- Employees waste hours per ticket on a slow computer
- Backups no one is actually monitoring — until they break
- Repetitive requests handled by email and never tracked
- Updated and patched systems missing — direct exposure to attacks
With SYSTRU
- Initial response within 30 minutes for urgent tickets
- 3‑2‑1 backups — tested monthly
- Managed helpdesk with a clear SLA and a single point of contact
- Automated security updates + EDR on every endpoint
Where SYSTRU comes in
Every business today depends on IT — but most of them can't justify an in‑house IT department. The result: employees losing hours per ticket, backups no one tests, scattered licensing and security incidents discovered far too late. SYSTRU replaces that pain with a professional helpdesk + infrastructure management + ongoing security at roughly one third the cost of an in‑house IT employee. Ticket? Initial response in under 30 minutes. Server? Down with no downtime. Security incident? Handled before users even notice.
Our areas of responsibility
End-user support
- Service desk with guaranteed SLAs
- Remote support via RMM (TeamViewer, AnyDesk, ScreenConnect)
- On-site support for hardware and network issues
- Onboarding and provisioning of new workstations
Infrastructure & cloud management
- Microsoft 365 and Google Workspace administration
- Physical and virtual servers (Hyper-V, VMware, Proxmox)
- Active Directory / Entra ID management
- Uptime, performance and storage monitoring
Ongoing security
- Endpoint Protection (EDR) and patch management
- Backup & Disaster Recovery — 3-2-1
- Email security and anti-phishing
- Log review and monthly security reports
How it works — a structured engagement
- 01
Technical onboarding
Map existing infrastructure, install RMM, connect to the helpdesk and agree on SLAs.
- 02
Stabilise & harden
Close open issues, apply security updates, configure backups and document the environment.
- 03
Ongoing support
Ticket handling against SLAs, proactive monitoring and prevention of issues before they hit users.
- 04
Preventive maintenance
Monthly reviews, version upgrades, backup restore tests and license cost optimisation.
- 05
Growth & upgrades
Recommendations for optimisation, cloud migration and automation — at the pace your business grows.
Pricing model
Priced by number of users and/or hour package. Popular tiers: Basic (up to 10 users), Pro (10–30), Enterprise (30+) — all include SLAs and backups.
Get a tailored quoteMeasured outcomes
Frequently asked questions
Do you support Mac as well as Windows?+
Yes. We support Windows, macOS, Linux, iOS and Android — including mixed environments with MDM (Intune / Jamf).
How long does onboarding from a previous provider take?+
Typical onboarding takes 5–10 business days: mapping, credential transfer, RMM deployment and SLA kick-off. No downtime for users.
Are you available in the evening / weekends?+
Yes. 24/7 emergency support for critical incidents is available in Pro and Enterprise tiers. Routine support — business days 08:00–18:00, Fridays until 13:00.
Does the service include backups?+
Yes. Every tier includes backup management — from weekly integrity checks to actual restore tests. We recommend a 3-2-1 backup strategy for every customer.
What happens if we want to move to another provider?+
We provide full documentation and an orderly handover with no exit fees. The data, credentials and access belong to you.
Interested in learning more?
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